Frequently Asked Questions
Some answers to your frequently asked questions about renting with Jumpin Jack Splash. If something you are wondering about is not listed below, please feel free to give us a call at 435.843.1500.
We set up in residential areas for 99% of our business and need to know if your event is at a private residence. Back yard set ups on grass are the majority of our business and are preferred. If your event is not being held at a residence, you need to call us as we will most likely not be able to deliver to your location. We now only deliver to businesses, schools, and churches on a limited case-by-case basis. We need to know if the event is front yard or back yard. We leave the unit overnight, so we need to ensure it is in a safe location. Again, back yard set ups on grass are the majority of our business and are preferred.
The time you select as your START time and your END time is your "GUARANTEED" play time.
If you select 12-8pm, we will have your unit ready to play by 12pm and we will not return before 8pm.
We set up our system to not allow more than 3 reservations per 8 hour period to hopefully eliminate some of the very early deliveries and late pickups.
However, because we have a busy delivery schedule, we may arrive much earlier to ensure everyone has their event set up on time.
Also, we BEGIN pickups at the earliest time or the first house we dropped off at. If there are 3 events ending at 8pm, we obviously cannot be at all 3 at the same time so we go in the order delivered. As such, we may not get to your house until 9, 10, 11pm...we WILL be there, trust us!
Please leave the LIGHT ON, turn the WATER OFF, and leave the INFLATABLE PLUGGED IN AND ON after you have finished playing.
If you select 12-8pm, we will have your unit ready to play by 12pm and we will not return before 8pm.
We set up our system to not allow more than 3 reservations per 8 hour period to hopefully eliminate some of the very early deliveries and late pickups.
However, because we have a busy delivery schedule, we may arrive much earlier to ensure everyone has their event set up on time.
Also, we BEGIN pickups at the earliest time or the first house we dropped off at. If there are 3 events ending at 8pm, we obviously cannot be at all 3 at the same time so we go in the order delivered. As such, we may not get to your house until 9, 10, 11pm...we WILL be there, trust us!
Please leave the LIGHT ON, turn the WATER OFF, and leave the INFLATABLE PLUGGED IN AND ON after you have finished playing.
We do offer some specials. Fill out the pop up on our website and you will be directed to our specials. No, we do not price match. Not all inflatables are created equally, and we ONLY purchase high-end, superior quality inflatables from reputable US vendors. Not all insurance policies or safety and cleaning regimines are comparable, and that is a large part of where our costs are established from.
Heck Yes! https://www.jumpinjacksplash.com/employment-opportunities/
We hire every year in May for the upcoming season.
Join our Clean Team and work consistent weekday hours getting equipment prepped for the weekends.
We always need strong, personable, honest and hard-working people as Drivers to help deliver to all of our awesome clients. ALL DRIVERS must spend at least 4 days working with the Clean Team to learn our standards for cleanliness, and how to fold the units. This time can potentially be done after work hours if the candidate has another job.
If you are hard working, do not have any issues with getting to work regularly and on time, are honest, not lazy, presentable looking and can take directions, give us a call!
Working weekends is a MUST, working Saturday's (morning delivery and then evening pickup) is mandatory. Occasional days off are understandable but we require our seasonal workers to be available routinely.
We hire every year in May for the upcoming season.
Join our Clean Team and work consistent weekday hours getting equipment prepped for the weekends.
We always need strong, personable, honest and hard-working people as Drivers to help deliver to all of our awesome clients. ALL DRIVERS must spend at least 4 days working with the Clean Team to learn our standards for cleanliness, and how to fold the units. This time can potentially be done after work hours if the candidate has another job.
If you are hard working, do not have any issues with getting to work regularly and on time, are honest, not lazy, presentable looking and can take directions, give us a call!
Working weekends is a MUST, working Saturday's (morning delivery and then evening pickup) is mandatory. Occasional days off are understandable but we require our seasonal workers to be available routinely.
We have hired staff to clean the units between deliveries and we also clean the units upon setup with anti-microbial cleaner.
A: We set up and take down the equipment for you--please leave it turned on 100% of the time.
Setup is included and is FREE when set up on healthy grass. If we require sandbags, you will incur a set up fee.
If you have sparse, patchy, weedy grass you will incur an additional tarping fee.
We do have a delivery charge based upon the city.
Remember prices do not include sales tax.
Setup is included and is FREE when set up on healthy grass. If we require sandbags, you will incur a set up fee.
If you have sparse, patchy, weedy grass you will incur an additional tarping fee.
We do have a delivery charge based upon the city.
Remember prices do not include sales tax.
A: Yes; we offer a 10% discount to ACTIVE DUTY military with a valid ID card; discounts are not stackable. The rental contract must be in the military members name, at their residence and paid for with a credit card in their name. Sorry to be strict, but as Veterans, we respect and appreciate military service and we do support the use of a military members credentials to save a few dollars.
A: Our PRIMARY service area is the Tooele, Stansbury Park and Grantsville areas.
We will deliver to the Salt Lake area for large events such as school field days or corporate events. You must call to make event-specific arrangements for this.
We will deliver to the Salt Lake area for large events such as school field days or corporate events. You must call to make event-specific arrangements for this.
A: No. We arrive early to set up so you get the entire rental time to play.
A: That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the before to confirm that someone will be at the party location.
A: If you have a specific party start time that warrants the first delivery time (I.e. 10am party), please let us know so that we can route our drivers accordingly. We pick up in the same order that we deliver.
A: We require an adult signature on contract; our drivers also conduct a safety walk-around with the responsible party, so if you cannot be home when the unit is delivered, please arrange to have later delivery or make arrangements to be home. If there is no one home when we attempt to deliver, we will move on to the next rental and your unit will be put at the end of the route.
A: On holidays we require 2 contact phone numbers to reach you at, and an accountable adult must be present to sign the rental agreement and receive the safety walk-around. No exceptions. If you are not home, we will move on to the next rental and your unit will be rescheduled to the end of the route. We have a tight delivery window on big holidays, so please make appropriate arrangements.
A: We will greet you and determine the desired set-up location. We will present the rental agreement and liability waiver and collect the remaining balance if you have not pre-paid online. We will evaluate the area and then determine the best setup location for drainage. Sometimes the ideal location for your party is not ideal for drainage; we will do our best to ensure you have a picture perfect party; however, it is essential for driver and unit safety that water doesn't accumulate inside the unit. If water accumulates inside the units, they become very heavy and are difficult for our drivers to move. We will scan the yard for debris and animal droppings; once the yard is cleared, we will unroll, inflate, clean and sanitize your unit. We will do a safety walk-down prior to leaving. If for some reason it is determined that your yard is not ready and will take longer than 5-7 minutes to prepare, we will move on to the next rental and will reroute your delivery to the end of the route so the next customer's delivery is not at risk.
A: No.
We will NOT ALLOW ANY SETUP ON DIRT, GRAVEL, LIME FINES or PASTURES / FIELDS.
This makes a huge mess and it causes difficulties for our drivers and we will not allow it. We will not put a tarp under the bounce house to accommodate for poor set up conditions, the tarp doesn't help enough to eliminate the mess.
If we arrive at the house and find this to be the area we will set up in, the unit will not be set up until a suitable location is determined. The Driver may need to leave to obtain sandbags if the new setup location is on concrete, and this WILL incur a setup surface fee of $8 per sandbag. We will not reroute our drivers; the re-delivery will happen after all regularly scheduled deliveries have been made. Thank you for planning in advance for a proper set up location.
We will NOT ALLOW ANY SETUP ON DIRT, GRAVEL, LIME FINES or PASTURES / FIELDS.
This makes a huge mess and it causes difficulties for our drivers and we will not allow it. We will not put a tarp under the bounce house to accommodate for poor set up conditions, the tarp doesn't help enough to eliminate the mess.
If we arrive at the house and find this to be the area we will set up in, the unit will not be set up until a suitable location is determined. The Driver may need to leave to obtain sandbags if the new setup location is on concrete, and this WILL incur a setup surface fee of $8 per sandbag. We will not reroute our drivers; the re-delivery will happen after all regularly scheduled deliveries have been made. Thank you for planning in advance for a proper set up location.
A: Absolutely 1,000,000% NO. All units must be connected to a culinary/potable water source (i.e. the hose bib from your house or well, NOT your irrigation/sprinkler system). If it is determined by the smell of the water on the unit at pickup or during cleaning on the day following your rental, you will be invoiced $200 for the cost of the cleaning fee.
A: No. The equipment should be clean when you get it. Jumpin' Jack Splash cleans and disinfects before every rental.
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 75ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
A: No. We have changed our park policy and DO NOT set up in parks.
If you are a corporation holding a large event, we will discuss this on a case-by-case basis. Do NOT reserve an event with the park as the set up location without talking with us or your order is subject to cancelation.
If you are a corporation holding a large event, we will discuss this on a case-by-case basis. Do NOT reserve an event with the park as the set up location without talking with us or your order is subject to cancelation.
A: Payment is due in full on a credit card 24-hours before your event. We will not deliver the equipment without full payment.
We accept Visa, MasterCard, American Express and all Debit Cards. We prefer to not take cash during the Covid-19 recovery period.
4th of July rentals are due 48 HOURS prior to the event. Orders not paid 48 HOURS prior will be subject to cancelation.
We accept Visa, MasterCard, American Express and all Debit Cards. We prefer to not take cash during the Covid-19 recovery period.
4th of July rentals are due 48 HOURS prior to the event. Orders not paid 48 HOURS prior will be subject to cancelation.
A: That would be awesome! These guys work hard 7-days a week so you can Get Your Jump On, and would very much appreciate your gratuity; you can even put a tip on your credit card. Thanks!
Q: What if we need to cancel?
A: Please check out our policies page for details.
A: Please check out our policies page for details.
A: Yes. We require a 20% NON-REFUNDABLE credit card deposit to secure your rental. (Schools and Churches can still pay the deposit by check)
If for some unforeseen reason your event needs to be cancelled, all cancellations 72-hrs or greater will have the 20% deposit rolled into a rain check. That rain check will
be held on file through Sept 30th of the following year.
{Example, if your event is 6/15/18 and you cancel 72-hrs or more, your rain check will be good until 9/30/19.}
If for some reason your event has been paid in full, and cancelled within the 72-hr window, the 20% deposit will be retained on rain check and the balance submitted to our merchant processor for refund within 3 business days. You can also choose to hold the entire amount on rain check, please just tell us when you call.
Cancellations within 72-hrs of the event forfeit the deposit entirely and will not receive a rain check. If the event is rescheduled, and subsequently cancelled within the 72-hr window, the 20% deposit will be held as a rain check for 90-days.
Unused rain checks are forfeited.
If for some unforeseen reason your event needs to be cancelled, all cancellations 72-hrs or greater will have the 20% deposit rolled into a rain check. That rain check will
be held on file through Sept 30th of the following year.
{Example, if your event is 6/15/18 and you cancel 72-hrs or more, your rain check will be good until 9/30/19.}
If for some reason your event has been paid in full, and cancelled within the 72-hr window, the 20% deposit will be retained on rain check and the balance submitted to our merchant processor for refund within 3 business days. You can also choose to hold the entire amount on rain check, please just tell us when you call.
Cancellations within 72-hrs of the event forfeit the deposit entirely and will not receive a rain check. If the event is rescheduled, and subsequently cancelled within the 72-hr window, the 20% deposit will be held as a rain check for 90-days.
Unused rain checks are forfeited.
A: YES! Join our Facebook VIP Group, this is the ONLY place we will share non-standard discounts. (https://www.facebook.com/groups/353244038485415/)
Also, check out our Coupons Tab (https://jumpinjacksplash.com/coupons/) on the website for the coupon codes for our weekday discounts - not all inflatables are fully discountable, but they all get some sort of weekday discount.
Also, check out our Coupons Tab (https://jumpinjacksplash.com/coupons/) on the website for the coupon codes for our weekday discounts - not all inflatables are fully discountable, but they all get some sort of weekday discount.
A: The minimum space required for a bounce house is 15x15; combos and slides require a larger area. Please look at each items description for the space required
A: Check the requirements listed with each jump. Also, make sure you have at least a 4-5ft access to the area where it will be set up. The units can weigh up to 950 pounds so we need a clear path with ample room.
We cannot move most units through regular-sized man doors, so we will need to have access to the setup area through a gate. Squeezing a 900lb unit through a man-door in your garage is not as easy as it sounds, please call for a yard check if you are unsure about your setup accommodations.
We cannot move most units through regular-sized man doors, so we will need to have access to the setup area through a gate. Squeezing a 900lb unit through a man-door in your garage is not as easy as it sounds, please call for a yard check if you are unsure about your setup accommodations.
A: Grass setups are preferred and are the safest. We can set up on concrete and asphalt but you will need to pay for sandbags and tarping. You must ensure to select your CORRECT set up surface at the time of ordering . If we arrive and the setup surface does not match the order, you risk having your order delayed or cancelled. We do NOT set up on dirt, sparse, patchy, weedy grass that has dirt showing through it. The excess cleanup is not worth it to us. Sorry, if this is your surface I can refer you to a vendor who can help.
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
A: Yes and no. We offer incidental damage insurance for an additional 8% of your rental cost to cover incidental wear such as damage to the velcro, scratching the slide cover with clothing--damage that can occur from normal standard play.
However, if damage occurs due to failure to follow our safety rules or negligence (i.e. silly string, gum, fireworks/cigarettes, pens/paint, animals, cuts, punctures, etc., not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Due to insurance requirements, overnight rentals are only allowed in a secure yard (ie fenced back yard) or an area that is deemed to be reasonably secure from visibility.
However, if damage occurs due to failure to follow our safety rules or negligence (i.e. silly string, gum, fireworks/cigarettes, pens/paint, animals, cuts, punctures, etc., not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Due to insurance requirements, overnight rentals are only allowed in a secure yard (ie fenced back yard) or an area that is deemed to be reasonably secure from visibility.